Paying Your Rent

There are a variety of options available for you to pay your rent.

Housing Benefit/Universal Credit

Universal Credit is a single benefit that has replaced several benefits (including Housing Benefit) that individuals’ who are of working age can apply for. If you are of pensionable age, you can claim Housing Benefit to help with your rent. If you are of working age you will need to apply for Universal Credit for help with your rent. More information is available at Universal Credit.

If you are in receipt of Universal Credit or housing benefit, you MUST notify your Housing Benefit office/DWP if your circumstances change (for example, if you start or stop working or if your rent increases). If you’re not sure if you are entitled, click the link above ‘Universal Credit’ to apply or obtain further information. If you are of pensionable age and entitled to Housing Benefit, go online to your local authority website and type in Housing Benefit. There should be a calculator to help you assess your entitlement.

Direct Debit Allpay

This is an instruction to your bank or building society to make a regular payment to us from your account. This option allows us to automatically collect the correct rent due and requires no action by you when your rent changes. All Direct Debits are backed by your bank’s Direct Debit guarantee. If you would like to pay by Direct Debit, please contact us we can set up your direct debit over the phone.

Allpay Card

The Allpay card is a plastic swipe card with your name and rent account number on it. It isn’t a credit or debit card, but you can use it with cash, cheque or debit card at any Post Office, Payzone or Paypoint outlets. Cards are normally issued at the start of a tenancy, but we can supply you with another one at any time if you send us an email. You can also pay online with your Allpay card. You will need to register but once you have done this you can pay online or via the app on your phone. Please go to https://www.allpayments.net

Problems paying your rent?

You should contact us straight away if you’re having difficulties paying your rent. Please make contact with us as soon as you start having financial difficulties.