Introduction
This Privacy Policy describes how Novo Property Management Limited collects,
uses, and shares information in connection with your use of our website at
https://novopm.co.uk. We are committed to protecting your privacy and handling
your data transparently.
Information we collect
We may collect personal information from you in the following ways:
- Information you provide to us: We collect information you voluntarily provide, such as your name, email address, phone number and any other information you may include in the contact /repair form.
- Information we collect automatically: When you visit our site, we collect certain technical and usage data. This may include your IP address and browser type.
Use of your information
We use the information we collect for the following purposes and with the following
lawful bases:
- To provide services: We only collect personal data so we can provide housing
management and maintenance services to current and prospective tenant members
of our client Co-operatives. - To communicate with you: To respond to your inquiries and provide important
updates. If you are in the EU/UK, we do this with your consent (lawful basis:
consent).
Sharing your information with third parties
We will never sell your information to a third party or process it overseas. We do
occasionally need to share your information with third parties to help us provide you
with services and support to carry out our obligations as stated within the service
level agreements.
Third parties with whom we may share personal information include:
- Repairs and maintenance contractors
We will only share the minimum information necessary for the contractor to carry out
their services on behalf of Novo Property Management Limited.
- Legal Disclosure to Third Parties
We may disclose personal information to third parties when required to do so by law
or in response to valid legal processes, such as court orders, or government
requests. This includes sharing data with law enforcement agencies, regulatory and
local authorities, utility companies or other entities when necessary to comply with
legal obligations. Such disclosures are made in good faith and only to the extent
necessary to meet legal requirements.
Third Party Websites
Our website may contain links to third-party websites or services that are not
operated or controlled by Novo Property Management Limited. Please be aware that
once you leave our site and access these external resources, their privacy practices
may differ from ours. We are not responsible for the content, privacy policies, or data
handling practices of third-party websites. We encourage users to review the privacy
policies of any third-party sites they visit to understand how their personal
information may be collected, used, and shared.
Data Retention and Transfer
We retain personal and company information only for as long as necessary to fulfill
the purpose for which it was collected, including any legal, regulatory, or operational
requirements. Once your information has been securely transferred to the landlord or
another designated managing agent, it will be deleted from our system in
accordance with data disposal protocols. We ensure that all transfers are conducted
securely and that the receiving party is contractually obligated to handle your data in
compliance with applicable privacy laws.
Your data protection rights
Depending on your location, you may have rights regarding your personal data,
including access, rectification, erasure, restricting processing, objection, data
portability, and the right to withdraw consent. You can exercise these rights by
contacting us.
Data security
We take the security of your personal and company information seriously and
implement appropriate technical and organisational measures to protect it from
unauthorised access and disclosure. Our systems are safeguarded using secure
servers and access controls to ensure confidentiality. While we work to maintain
highest standards of security, absolute security online cannot be guaranteed.
Changes to this Privacy Policy
We may update this policy and will notify you by posting changes on this page.
Contact us
For questions about this policy, contact Maria McCarron via email at
enquiries@novopm.co.uk.