Repairs and Responsibilities
Repairs which are the resident’s responsibility:
Internal and External Doors
Novo Property will only carry out repairs on behalf of client co-ops to internal joinery where the damage is caused by rot or woodworm or where items are beyond economic repair due to age. We will repair exterior doors and will only replace them if they are beyond economic repair.
Broken Windows & Door Glazing
You are responsible for repairing broken glazing unless you have been broken into and have a crime number which we can check with the police. We can however arrange to board broken windows to secure your
home.
Locks
If you lock yourself out, you are responsible for getting the lock changed and, if necessary, the door repaired. If you damage the door getting back into your home, you are responsible for the cost of repairing it.
Plaster Repairs
You are responsible for all minor plaster repairs. If you strip wallpaper in your home and remove the plaster from the walls in the process, we will not re-plaster your walls.
Decorations Following Repair Works
Novo Property will make good any area damaged by essential repair work unless the work required was due to damage caused by the resident or a guest/relative etc or by negligence or misuse of the property. Making
good will be to a reasonable standard and will not necessarily be like for like.
ADDITIONALLY:
Novo Property :
- Will not maintain showers unless these have been provided by the co-op
- Does not repair or renew toilet seats.
- Does not renew light bulbs
- Is not responsible for carrying out cosmetic work or repairing/replacing alterations, fixtures or fittings installed by you.
- Will not clear blockages in sink, basin or bath traps or wastes
- Is not responsible for replacing or repairing your flooring unless it is in the kitchen or bathroom AND it was installed by us.
- Reserves the right not to carry out a repair or to recharge you for the cost of reinstating any damage where you are responsible for a repair or have caused damage or if damage occurs to your home which is
unexplained or repeated